Shipping & Delivery informations

PLEASE READ THIS CAREFULLY: 

If you have any problem with your order contact us at [email protected]. We know first hand how frustrating it is when something goes wrong with an order, that’s why we will do our best to solve any possible issue that may arise.

Once order payment is received we will make our best to process and dispatch it within the following 24-48 hours. Please be aware that we operate during normal business hours.

The prices on the product pages include 21% Spanish VAT  and other price components.

Local Pick-up.

You can pick-up your order from the next day in our shop located in Carrer Del Comerç 18, Barcelona

Pick-up is available Monday to Friday from 15:00 till 21:00.

In case you have any special requirement please send an email to: [email protected]

Shipping methods:

We ship using the following shipping services:

Correos España (spanish national service)

Available worldwide. This is not an expedited service: delivery times depend on your distance from Spain, the efficiency of your local postal service and, sometimes, the time of year (e.g. Christmas) when the post is generally slower. Although this is a tracked service, don’t consider it the fastest or most reliable, but rather the cheapest option. Efficency it’s really left on the hand of the local post service, so please keep this into consideration when placing an order.

UPS
  • STANDARD – This is an economic surface service available only throughout Europe. Delivery by end of business day.
  • EXPRESS SAVER – This is an air service available Worldwide. Delivery by end of business day

With UPS Standard and UPS Express drivers will only make 1 delivery attempt. No panic! If you’re using this shipping method, we suggest to register at the UPS MyChoice website to be able to fully manage your records delivery, reschedule it to your convenience, get notified of any changes.

Shipping charges will be calculated at checkout based on your order items and specific destination.  The shipping costs will be clearly communicated to you in the shopping cart system and in the order checkout page.

The below delivery times are approximate, not guaranteed and may vary depending on your location and shipping method selected.

CORREOS
UPS STANDARD
UPS EXPRESS SAVER
SPAIN
1-2 Business Days1-2 Business Days1 Business Day
EUROPE
4-8 Business Days1-5 Business Days1 Business Day
WORLDWIDE
8-21 Business Days1-5 Business DaysN. America : 2 Business Days
Asia : 2-3 Business days
ROW : 4-5 Business Days
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