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HOW TO ORDER

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If you need to mail us for support or questions regarding your order, please use only the email address: support (at) smallblackdots (dot) net.
Please allow 24 hours for a reply.

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All the prices on the web site are in Euros (€). German VAT of 19% does not apply to orders made outside the E.U. We reserve the right to amend our prices without prior notice. In the event of any price changes while an order is being processed we will contact you before shipping to obtain your confirmation. Orders are accepted subject to availability. The automatic email confirmation you may receive does not constitute order confirmation.

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We accept payments made by Paypal and credit/debit cards (processed via Stripe).

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Once order payment is received we will process and dispatch it within 1-2 working days.

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Cancellation of an order or modifications of its content will be possible only in the case of the package not having being shipped already. We strongly advise you to mail us at support (@) smallblackdots.net as soon as possible. We will try our best to accomodate your requests but please be already advised these are time sensitive and treated on a personal basis.[/vc_column_text][/vc_column][/vc_row][vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” text_align=”left” padding_top=”20″ padding_bottom=”40″ box_shadow_on_row=”no”][vc_column][vc_column_text]SHIPPING

We ship using Deutsche Post and DHL and ship worldwide to almost all countries.

These are not EXPRESS SERVICES. We don’t offer any expedited service at the moment.

“Deutsche Post” is a trackable service. The time that your order takes to arrive depends on your distance from Germany, the efficiency of your local postal service and, sometimes, the time of year (e.g. Christmas), when the post is generally slower.

“DHL” are trackable services, your parcel is insured against loss or damage up to 500€ of value. The time that your order takes to arrive depends on your distance from Germany, the efficiency of DHL partners locally and, sometimes, the time of year e.g. Christmas, when the deliveries are generally slower.

Shipping will be calculated based on your order items and specific destination at checkout.

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